Product Support
Yukon and Pulsar products are supplied with comprehensive user instructions. We recommend that these are read and understood before using the product. If you require any further assistance, contact the dealer from whom you purchased.
Yukon Advanced Optics Manufacturer’s Warranty
If your Yukon or Pulsar product develops a fault or is damaged and requires repair, it must be returned to the dealer from whom you purchased.
Only products supplied through Yukon Optics New Zealand can be returned to the factory for repair. To ensure that the warranty and repair service is available, a copy of the original invoice and serial number must be provided.
A warranty card is supplied with each product detailing the terms and conditions of the warranty. To make a warranty claim, return the product to the place of purchase along with the following:
— Letter explaining the unit’s problem.
— Copy of the original receipt showing when and where the product was purchased.
— Return Shipping information, including return address and contact person.
— Make sure that your new Pulsar or Yukon product box has the shiny gold sticker to ensure that it has been supplied through ourselves.
Genuine Product
Do not purchase items that do not have the gold box sticker until you have confirmed product status. Contact us with the model and serial number, as well as the store or person selling the new or used item.
Buying a used Pulsar or Yukon product?
Send us the model and serial number for warranty and servicing is validation.
When purchasing a used Yukon or Pulsar product, it is important to obtain a copy of the original receipt, and ensure that the serial number has not been removed or tampered with. If proof of purchase is unavailable, tell us the model and serial number so that we may check it against our database. Only items sourced by ourselves carry the factory warranty and are able to be returned for repair. This is a condition of our contract with the manufacturer.
Usually product warranty repairs take between 8-12 weeks, from our receiving the product, to the product being returned to the customer. Products are sent to either Scotland or Lithuania for repair. Occasionally, product warranty repairs can be held up for a number of reasons outside of our control. We accept no responsibility for unexpected delays.
Dual-Use goods
Dual-Use goods are goods that can be used for both civilian and military purposes. These goods are controlled under several international treaties in order to prevent their misuse. New Zealand is a signatory to the Waasenaar Arrangement, which controls the distribution of Dual-Use goods. Archetype Precision Systems Limited (trading as Yukon Optics New Zealand) are the authorised distributor of Yukon and Pulsar products, and as such, hold the necessary licenses distribute Dual-Use goods within New Zealand. Dual-Use goods cannot be exported without a license issued by the Ministry of Foreign Affairs and Trade. We hold the necessary licensing to be able to export Yukon and Pulsar products for the purpose of repair and servicing. Our Dual-Use goods includes: — Focal Plane Arrays as used in our high refresh rate thermal imagers. — Weapon sights of various types. — Other
